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 Frequently Asked Questions




FAQ category: Email

On my first attempt to send/receive email in any session I get the error message:


The Email server gives the error :

"A server you are connected to is using a security certificate that could not be verified.

A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider.

Do you want to continue using this server?"

*****

Answer : This is because you have ticked the "secure password authentication" (SPA) box.

More help available from technicians via our online support system.

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