FAQ category: Email
My username and password aren't accepted! they were ok yesterday!
It is likely that your connection to the internet failed for a few seconds (this is common with dialups).
In such cases, our servers perform a security lock-out, which prevents your connection from being "hijacked".
This means that if you wait for 15 minutes without trying to connect and then retry, the lock will have expired and you will be able to connect normally.
More help available from technicians via our online support system.
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