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 Frequently Asked Questions

FAQ category: Domain Registration

Domain Registration : I don't want to renew my Domain Name. What should I do?

If you have decided you do not wish to renew your domain name, and we have sent you an invoice for renewal, you can cancel the invoice via a link contained in the first email sent to you with details of the invoice.

If you no longer have this email, then you can request the email is cancelled via our support system. OR you could wait until the invoice is overdue, we will then send you a reminder invoice which will also contain a "cancel" link. If you click this cancel link it will cancel the invoice and send you a vat note.

If we have not yet invoiced you for the domain name renewal, then log into your customer account and click on "Manage my services". You can then uncheck the "Renew" box for any services you do not wish to renew.

More help available from technicians via our online support system.

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