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 Frequently Asked Questions




All FAQs

Domain Registration Domain Registration : Can I register a .ltd.uk Domain Name?
Domain Registration Domain Registration : What restrictions are there on Domain Name registration?
Domain Registration Domain Registration : How do I register a Domain Name?
Domain Registration Domain Registration : How long can I register a Domain Name for?
Domain Registration Domain Registration : How do I renew my Domain Name registration?
Domain Registration Domain Registration : I don't want to renew my Domain Name. What should I do?
Domain Registration Domain Registration : How do I update the DNS for my domain?
Domain Registration Domain Registration : How do I transfer my domain away from (aq)?
Domain Registration Domain Registration : How do I transfer my domain to (aq)?
Domain Registration Domain Registration : My Domain Name is DETAGGED. What does this mean?
Domain Registration Domain Registration : Why has my Domain Name been suspended?
Domain Registration Domain Registration : I have received a reminder email from Nominet. Why?
Domain Registration Domain Registration : Do I get a certificate for my Domain Name registration?
Domain Registration Can i hide my contact details?
Domain Registration How do i transfer a .com/net/org away?
Domain Registration retagging a detagged domain
Domain Registration What is redemption period?
Domain Registration How do I transfer domains between accounts?
Domain Registration How do i update my registration details for my domain?
Domain Registration .eu whois shows: Status: SUSPENDED(QUARANTINE)
Domain Registration How do I transfer a .eu away?
Domain Registration How do I transfer a .co.uk address away?
Domain Registration I have requested a transfer but nothing is happening
Domain Registration What does Error 502 mean when I'm paying online?
Email What is a POP3 mailbox?
Email Do you offer a WebMail portal?
Email Can I send email from me@mydomain?
Email Can I access my email from a web browser (such as Internet Explorer or Netscape Navigator)?
Email How do I set up my pop3 account in Outlook Express?
Email My email isn't working. What should I do?
Email My username and password aren't accepted! they were ok yesterday!
Email My mailbox is full! email is bouncing! what should i do??
Email How do I set up my pop3 account in Microsoft Outlook?
Email Do (aq) support Tunnelled POP3 over SSL?
Email "DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA" Emails
Email mail to my address is being returned as blacklisted? what does this mean?
Email Setting up identity in aql webmail.aql.com (solution to error 65)
Email On my first attempt to send/receive email in any session I get the error message:
Email Checking mail is slow - especially with Webmail
Email How do I set up Out of Office reply in Microsoft Outlook?
Email How to enable catch all function?
Email Webmail - Deleting Mail from Webmail Problem
Email How big is my inbox?
Email How do I save sent mail in Webmail?
Email How can I create email addresses (aliases) @mydomain?
Email How to disable catch all function (aql.com/services/hosting)?
Email How do I change the destination of the forwarded emails?
Email Emails to me are bouncing, could I be overquota?
Email Help! My email has been hijacked!
Email Why are my emails bouncing back?
Email How do I add/edit/delete an email alias?
Web Forwarding How do I change my Web Forwarding?
Web Forwarding Does Web Forwarding mask URLs?
Web Forwarding Does Web Forwarding work with subdirectories?
Web Hosting Do (aq) servers run Perl / PHP / Frontpage?
Web Hosting What kind of servers does (aq) use?
Web Hosting How can I upload files to my webspace?
Web Hosting Why can't I see the files I have uploaded?
Web Hosting How do I change a user's password?
Web Hosting How do i add pop3 users ?
Web Hosting How can I upload files to my webspace using FTP?
Web Hosting Will I get notifications before my domain registration expires?
Web Hosting What are my FTP details?
Web Hosting Permissions issues with Frontage extensions and FTP upload
Web Hosting How do I update my DNS records?
Web Hosting How much free webspace (quota) do I have?
Web Hosting Which FTP software should I use?
Web Hosting FTP on Mac
Web Hosting Why can I not use certain names for my users?
Virtual Servers What are the benefits of an ensim control panel?
Telecoms How do I edit the 0870 number I have with (aq)?
Telecoms How to configure a VoIP client?
Company Formations How much does it cost to form a Limited Company?
Customer Updates About Customer Updates
Customer Updates Customer Update #26 - 13/09/2003
Customer Updates eu landrush mailout April 6th 2006
General I need more help! Where do I get it?
General I've forgotten my password. How can I find out what it is?
General I have many usernames and passwords. Which do I use?
General How do I update/change my personal details?
General How can I see my invoices?
SPAM How do I stop spam?
SPAM Spam solution - What is a catch-all and how to remove it? (hosting customers)
SPAM How do I setup my email client to filter my incoming mail for spam?
SPAM Spam solution - What is a catch-all and how to remove it? (forwarding customers)
SPAM Setting up filters on webmail.aql.com
Support My support request has not been answered!!!
Support How do i submit support?

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